These Terms of Service provide general guidance for users of this website.
Where specific policies apply (Shipping, Returns, Privacy), those policies take precedence.
Welcome to Rohen Services (Pty) Ltd (“Rohen”, “we”, “our”, or “us”).
By accessing or using our website www.rohen.co.za and related services, you agree to the following Terms of Service.
Please read them carefully before using our site or making any purchase.
1. General Information
Rohen Services (Pty) Ltd is a registered South African company specialising in solar energy systems, renewable energy products, and related electrical services.
Our principal place of business is located in the North West Province, South Africa.
By using this website, you acknowledge that you are at least 18 years old or have parental consent to make purchases or enquiries.
2. Products and Services
We offer a range of renewable energy products, including but not limited to:
- Solar panels and hybrid inverter systems
- Battery backup and storage solutions
- Installation accessories and solar cabling
- Security cameras and electrical components
All products displayed on our website are subject to availability and may be withdrawn at any time without notice.
We make every effort to display product information accurately, but specifications, prices, and images may vary slightly due to manufacturer updates or stock variations.
3. Pricing and Payment
All prices are shown in South African Rand (ZAR) and include VAT unless otherwise stated.
Rohen Services reserves the right to adjust prices at any time without prior notice.
Payment options include:
- Direct EFT (Electronic Funds Transfer)
- Debit/Credit Card (via secure payment gateway)
- Other methods as may be made available from time to time
Orders will only be processed once full payment has cleared.
4. Shipping and Delivery
Shipping methods, delivery timeframes and courier handling are governed by our Shipping Policy.
Delivery timelines are estimates and subject to courier conditions. Full details are available on the Shipping Policy page.
5. Returns and Refunds
Returns, refunds and warranty handling are governed by our official Returns & Refunds Policy.
Please refer to the full policy for eligibility, exclusions, timelines and procedures.
6. Installation and Warranty
Rohen Services offers professional installation through qualified technicians where applicable.
Manufacturer warranties apply to all products unless otherwise stated.
Improper installation or unauthorised modifications may void your warranty.
It is the customer’s responsibility to ensure that all installation sites meet local electrical safety requirements.
7. Use of Website
By using this site, you agree:
- Not to misuse, hack, or tamper with the website or its servers;
- Not to copy, reproduce, or redistribute any website content without permission;
- Not to provide false information when completing forms or making purchases.
We reserve the right to suspend access or cancel orders if any suspicious or fraudulent activity is detected.
8. Intellectual Property
All content on this website — including text, graphics, images, and logos — remains the property of Rohen Services (Pty) Ltd or its content suppliers and is protected under South African copyright laws.
No material may be reproduced or reused for commercial purposes without our prior written consent.
9. Limitation of Liability
Rohen Services (Pty) Ltd will not be held responsible for any indirect, incidental, or consequential damages resulting from the use of our products, website, or services.
While we strive to provide reliable products, we do not guarantee uninterrupted access to our site or error-free operation.
10. Privacy and Data Protection
We respect your privacy.
Personal information collected through this website will only be used to process orders, communicate with clients, or provide support.
We do not sell or share customer data with unauthorised third parties.
For more details, please see our Privacy Policy.
11. Changes to These Terms
We may update or revise these Terms of Service from time to time.
Changes will be effective immediately upon posting on this page.
By continuing to use the website, you agree to the updated version.
12. Contact Information
For any questions or concerns regarding these Terms, please contact us:
Rohen Services (Pty) Ltd
📍 3 Graniet st, Wilkoppies, North West Province, South Africa
📧 sales@rohen.co.za
📞 082 449 0277
🌐 www.rohen.co.za