Effective Date: March 2026 | Last Updated: March 2026
This Privacy Policy explains how Rohen Services collects, uses, stores, and protects personal information when you visit our website (rohen.co.za) or purchase products from our online store.
1. Who We Are
Rohen Services is a South African business registered and operating from:
3 Graniet Street, Wilkoppies, Klerksdorp, North West, 2571
Email: sales@rohen.co.za | Phone: 082 449 0277
2. Information We Collect
When you place an order or create an account, we collect:
- Full name and contact details (email address, phone number)
- Delivery and billing address
- Order history and product preferences
- IP address and browser information for security and fraud prevention
We do not store your credit card or banking details. All payment transactions are processed securely by PayFast, a PCI-DSS compliant payment gateway. Rohen Services never has access to your full card number.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations, tracking information, and delivery updates
- Respond to customer service and warranty enquiries
- Comply with South African legal and tax obligations
- Detect and prevent fraud or unauthorised transactions
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Payment Processing
All online payments are processed by PayFast (Pty) Ltd, a registered South African payment service provider. When you proceed to checkout, you are directed to PayFast’s secure payment environment. PayFast’s Privacy Policy is available at www.payfast.co.za.
We also accept payment by Direct EFT. For EFT payments, only your name and payment reference are required.
5. Order Data Retention
Order records, including your name, address, and purchase history, are retained for a minimum of 5 years in accordance with South African tax and consumer protection legislation (Consumer Protection Act 68 of 2008 and the South African Revenue Service requirements).
6. Cookies
Our website uses cookies to:
- Maintain your shopping cart between sessions
- Remember your login preferences if you create an account
- Collect anonymous analytics data to improve our website
You can disable cookies in your browser settings. Note that disabling cookies may affect checkout functionality.
7. Third-Party Services
We use the following third-party services that may process your data:
- PayFast: Payment processing
- The Courier Guy: Order delivery and tracking
- Google Analytics: Anonymous website usage statistics
- WordPress / WooCommerce: Website and store platform
Each of these providers operates under their own privacy policies and data protection standards.
8. Your Rights (POPIA)
In accordance with the Protection of Personal Information Act (POPIA) No. 4 of 2013, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Object to the processing of your personal information
To exercise any of these rights, contact us at sales@rohen.co.za or 082 449 0277.
9. Data Security
Our website uses an SSL/TLS certificate (HTTPS) to encrypt all data transmitted between your browser and our server. We take reasonable technical and organisational precautions to protect your personal information from unauthorised access, loss, or misuse.
10. Contact Us
For any questions regarding this Privacy Policy or how your data is handled:
Hours: Monday to Friday, 08:00 – 17:00
Email: sales@rohen.co.za
Phone: 082 449 0277
Address: 3 Graniet Street, Wilkoppies, Klerksdorp, 2571