Rohen Services – Terms & Conditions

These Terms & Conditions govern your use of the Rohen Services website and the purchase of products sold through our online store. By using this website, you agree to these terms.

1. Company Information

Rohen Services (PTY) LTD
3 Graniet Street
Wilkoppies
Klerksdorp, 2571
North West Province
South Africa

Email: sales@rohen.co.za
Phone: 082 449 0277

2. Use of the Website

By accessing this website, you agree that:

  • You will use the site only for lawful purposes
  • You will not attempt to harm, disrupt or misuse the website
  • You will not engage in fraudulent purchasing behaviour

Rohen Services reserves the right to refuse service or cancel orders at our discretion where fraud or misuse is suspected.

3. Product Information

We supply solar, backup power, and security equipment.
All product descriptions, specifications, and images are provided in good faith based on supplier information.

Rohen Services cannot be held liable for:

  • Supplier specification changes
  • Errors in product descriptions
  • Colour differences caused by screen variations

If a product is listed with an obvious pricing error, we reserve the right to cancel the order and issue a refund.

4. Pricing and Payments

All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise.

Accepted payment methods:

  • EFT
  • Credit/debit card (via PayFast or supported gateways)

Orders are only processed once payment has cleared.
If payment is not received within 48 hours, the order may be cancelled automatically.

5. Shipping and Delivery

Shipping is handled through reputable couriers, including The Courier Guy.
Delivery times vary depending on your location, product size, and courier availability.

Please note:

  • Delivery estimates are provided by the courier and may vary
  • Rohen Services is not responsible for delays caused by the courier, weather, strikes or unforeseen circumstances
  • Risk passes to the customer once the parcel is collected by the courier

For full details, see our Shipping Policy.

6. Returns and Refunds

Our full Returns & Refunds Policy forms part of these Terms & Conditions.

In summary:

  • Returns are accepted for 30 days
  • Products must be unused, in original packaging
  • Certain items are non-returnable (cables, cut cables, lead-acid batteries, sale items)
  • Return shipping is at the customer’s cost
  • Refunds may take up to 30 days after approval

See the full policy for detailed terms.

7. Warranties

All products carry manufacturer warranties.
Warranty approval is subject to:

  • Correct installation
  • Proper system sizing
  • No tampering or physical damage
  • Compliance with supplier guidelines

If incorrectly installed by a third party, warranty claims may be rejected.

Rohen Services assists with warranty submissions but final decisions rest with the manufacturer.

8. Installation Services (If Applicable)

If installation is performed by Rohen Services:

  • Workmanship carries a separate warranty
  • Issues caused by customer modifications, overloading, or misuse are not covered

If installation is performed by a third party:

  • Rohen Services is not responsible for system faults
  • Inspection fees may apply

9. Limitation of Liability

Rohen Services is not liable for:

  • Loss of income or revenue
  • Damage caused by power surges, lightning, weather or grid instability
  • Incorrect installation by third parties
  • Delays or failures in delivery caused by external factors

Our liability is limited to the value of the purchased product.

10. Privacy and Data Protection

We only collect the information required to:

  • Process your order
  • Deliver your products
  • Provide after-sales support

We do not sell or share customer information with third parties except where required for delivery or payment processing.

11. Intellectual Property

All text, product descriptions, images, and website content belong to Rohen Services unless otherwise stated.
You may not copy, reproduce, or use any content without written permission.

12. Changes to Terms

Rohen Services may update these Terms at any time.
Continued use of the website after updates implies acceptance of the revised terms.

13. Contact Us

For any questions about these Terms & Conditions:

Email: sales@rohen.co.za
Phone: 082 449 0277
Business Hours: Monday–Friday, 08:00–17:00